Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Generally Orders are delivered within 7-10 working days in India .
You can create your account by signing Up in My Account Section .
To Change the shipping address after you placed the order , please mail us on care@zoracosmetic.com
You can track the status of your order in your Account Section by Clicking Order Details or you will also receive a mail with tracking details.
To ensure a safe, private and secure shopping experience with zoracosmetic.com, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times. We don’t store any Card information.
You can apply discount promo code on the cart page or on bottom of checkout page . The shipping page appears after you have filled in customer information.
We are Currently shipping only to India
Yes, we do customize products on request. You can email us your requirements at care@zoracosmetic.com
If you need to swap an item
Returns and Exchanges
We have friendly 15 days return policy for eligible items , please refer the detailed policy under Refund Policy Page .
When you make a purchase with us, we believe you have placed your valued trust in us and have understood all our terms and conditions regarding cancellations, returns, and refunds.
Please Write us a mail on care@zoracosmetic.com and we will immediately ship corrected product.
In that case, we exchange the product and send you another product. You can raise a complaint within 24 hours of delivery and place your replacement request.
Yes, we give you the flexibility to cancel your order “before” it leaves our warehouse i.e. before it gets shipped. For details please refer Return/Refund Page.
You can contact us immediately via Whatsapp or mail us at care@zoracosmetic.com and we will change your shipping address.
For change you can mail us at care@zoracosmetic.com,if possible to change we will change it,for cancellation please read our cancellation policy.
Yes , you can pre-order products , for that please mail us on care@zoracosmetic.com
On successfully processing the refund, your refund will be processed to your original mode of payment . Fore details please Click Here