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Terms and conditions


Beauty Realm Pvt Ltd, with its registered office at Ward No 2, Main Bazar Rd, near Basavana Gudi, Ilkal, Karnataka 587125, India (“Beauty Realm,” “we,” “us,” or “our”) manages and operates the website and mobile or tablet applications, (referred to as “Zora Cosmetic” or “website” or “app”), which facilitate the sale and purchase of various beauty and personal care products (“products”) to the customers (“customers” or “users” or “you” or “your”).

Users may browse through the products listed for sale on the website and avail services related to such products (“services”). You may also use our interactive services (“Interactive Services”), such as our beauty assistance, which will be subject to these Terms.

Only individuals who can enter into legally binding contracts, as per the Indian Contract Act, 1872, i.e., individuals who are 18 years of age or older, of sound mind, and not disqualified from entering into contracts by any law, can use and access Zora Cosmetic. If you are a minor, i.e., under the age of 18 years, you may use Zora Cosmetic only with the involvement of a parent or guardian.

By using the website, you expressly agree to be bound by these Terms and Conditions (“Terms” or “Terms and Conditions”), which govern your usage of the website, sale and purchase of products on the website, access to services, and the rights and obligations arising from the usage of any feature of the website. These Terms and Conditions form a binding agreement between Beauty Realm and the customer (“Agreement”) within the scope of Section 10A of the Information Technology Act, 2000, read with the Indian Contract Act, 1872. Please note that your usage of the website, the products, offers, or promotions in relation to the products, and the services provided by us or our affiliates or third parties shall be governed by these Terms and any applicable additional terms (“Additional Terms”). If these Terms are inconsistent with such Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable service or product. If you do not agree with any of the Terms, we advise you not to use or access the website.

These Terms and Conditions constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. The Terms and Conditions consist of the Terms and Conditions for Use of the website and Sale of products, respectively. Please read these Terms and Conditions carefully before using or accessing Zora Cosmetic. By using Zora Cosmetic or availing of any service, you signify your agreement to be bound by these Terms and Conditions.

Part B – Terms of Use of Zora Cosmetic


1.1. To use Zora Cosmetic, you need to register on the website. Registration is a one-time process and is free of cost. You can register on Zora Cosmetic using the following methods:

By providing your mobile number: You can register by providing relevant information, such as your mobile number, name, gender, and other details necessary to create an account. Your login ID and password will be created based on the information provided by you, which you can use to access your Zora Cosmetic account at any time.

By using social media login: You may use the login credentials from a third-party account, as identified by Beauty Realm (e.g., Google or Facebook), to register. If you use such third-party accounts, you authorize us to access and use certain information from your social media profile as permitted by the applicable terms and conditions of that social media platform.

1.2. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to immediately notify Beauty Realm of any unauthorized use or breach of security of your account. Beauty Realm shall not be liable for any loss or damage arising from your failure to comply with this provision.

1.3. By registering on Zora Cosmetic, you represent and warrant that the information provided during the registration process is true, accurate, and complete. You further agree to update your account information promptly to ensure its accuracy. Beauty Realm reserves the right to suspend or terminate your account if any information provided by you is found to be false, misleading, or incomplete.

1.4. Upon successful registration, you will have a personal, non-transferable, and non-exclusive account that grants you limited access to Zora Cosmetic and its features. You may only use the website for lawful purposes and in accordance with these Terms and any applicable laws or regulations.

1.5. Beauty Realm reserves the right to refuse registration or suspend/terminate an account without prior notice, in its sole discretion, if it believes that your conduct violates these Terms or applicable laws, or if you engage in any fraudulent, deceptive, or illegal activities on Zora Cosmetic.


2.1. Zora Cosmetic grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the website for personal, non-commercial purposes, subject to these Terms.

2.2. You may not:

Use Zora Cosmetic for any unauthorized or unlawful purpose;
Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the website;
Remove any copyright, trademark, or other proprietary notices from the website or any content obtained from the website;
Circumvent, disable, or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content;
Use any automated system or software to extract data from the website (screen scraping or similar methods);
Interfere with or disrupt the operation of the website or the servers or networks used to make the website available;
Attempt to gain unauthorized access to the website or any accounts, systems, or networks connected to the website through hacking, password mining, or any other means;
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
Use the website in any manner that could damage, disable, overburden, or impair the website or interfere with any other party’s use and enjoyment of the website;
Use any device, software, or routine that interferes with the proper working of the website;
Use Zora Cosmetic for any purpose that is prohibited by these Terms or that violates any applicable laws or regulations.


3.1. Zora Cosmetic offers various beauty and personal care products for sale. The listings of products on the website constitute an invitation to offer. Your order for purchase constitutes an offer, which is subject to acceptance by Beauty Realm.

3.2. Prices, product descriptions, and availability of products are subject to change without notice. Beauty Realm reserves the right to modify or discontinue any product at any time without liability to you.

3.3. While we strive to provide accurate product information, errors may occur. In the event of a pricing error or incorrect product information, Beauty Realm reserves the right to cancel any orders placed for the product in question, refunding any payment made.

3.4. To place an order, you must provide accurate and complete information, including your shipping address and payment details. By submitting an order, you represent and warrant that you have the legal right to use the payment method provided.

3.5. Once you place an order, you will receive an email acknowledging the receipt of your order. This email does not constitute acceptance of your offer but is only a confirmation of receipt.

3.6. Acceptance of your offer and formation of a contract between you and Beauty Realm will occur when we dispatch the products to you and send you a shipping confirmation email. The contract will only cover the products listed in the shipping confirmation email.

3.7. Beauty Realm reserves the right to refuse or cancel any order for any reason, including but not limited to product unavailability, inaccuracies or errors in product or pricing information, or if we suspect fraudulent or unauthorized activity.

3.8. The risk of loss and title for products purchased on Zora Cosmetic pass to you upon our delivery to the carrier. We are not responsible for any loss or damage that occurs after the products have been delivered to the carrier.


7.1. Beauty Realm Limited will strive to ensure that access to and use of Zora Cosmetic is uninterrupted and error-free. However, there may be occasional suspensions or restrictions of access to allow for repairs, maintenance, or the introduction of new features or services. Beauty Realm Limited is not responsible for any access or usage issues arising from internet-related issues on the user’s end.

7.2. Zora Cosmetic may contain user-generated content that is not pre-screened by Beauty Realm Limited and may include opinions and views of users/experts. While efforts are made to monitor, edit, or remove such content as necessary (e.g., if it violates these Terms of Use), Beauty Realm Limited does not guarantee the accuracy, completeness, or timeliness of user-generated content, nor does it guarantee that such content will not offend or infringe on the intellectual property rights of third parties.

7.3. Descriptions of products on Zora Cosmetic are provided through visual aids such as photographs, videos, charts, screenshots, and infographics to assist users in product selection. While reasonable efforts are made to provide accurate visual representations, Beauty Realm Limited disclaims any guarantee or warranty regarding the exactness of such visual representations or product descriptions compared to the actual delivered product. The appearance or color of the delivered products may differ due to various reasons.

7.4. If the products or services purchased/received/availed on the Zora Cosmetic website cause side effects or do not suit you, please note that Beauty Realm Limited is not responsible for any manufacturing side effects. The manufacturer or service provider of the product or service will be solely responsible for any side effects and consumer complaints. It is advised to carefully read the individual terms and conditions related to the products and consult a specialist before using them.

7.5. The products and services offered on Zora Cosmetic are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except as otherwise specified in writing. Beauty Realm Limited does not make any covenant or provide representations or warranties:

a) Regarding the quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness for a particular purpose, or the content (including product or pricing information and/or specifications) on Zora Cosmetic;
b) That the products or services will be available at all times;
c) That the operation of Zora Cosmetic, including the functions contained in any content, information, and materials on the platform or any third-party sites or services linked to Zora Cosmetic, will be uninterrupted, or that any defects will be rectified, or that Zora Cosmetic or the servers making such content, information, and materials available are free of viruses or other harmful components; and
d) That the content available on the website is complete, true, accurate, or non-misleading.

7.6. Zora Cosmetic may include stores and services operated by parties other than Beauty Realm Limited and its affiliates. Beauty Realm Limited is not responsible for examining, evaluating, or endorsing the offerings or content provided by these businesses or individuals. Beauty Realm Limited does not assume any responsibility or liability for the actions, products, and content of any third parties. Any information displayed or recommendations made on the website are for informational purposes only and do not constitute an endorsement of any product or service under any circumstances.

7.7. Zora Cosmetic may provide third-party services to assist in locating and purchasing products. Please note that these services are provided by third parties, and Zora Cosmetic does not guarantee or make any representations regarding the correctness, completeness, or accuracy of such services. In case of any liability or claim arising from availing such third-party services, it shall be between you and the respective third party. Beauty Realm Limited disclaims any liability arising

Terms of Sale on Zora Cosmetic

Our Contract of Sale

1.1. The listing and display of a product on Zora Cosmetic serves as an invitation for you to make an offer to purchase that product. When you place an order on Zora Cosmetic, it constitutes your offer to buy the product(s) from Beauty Realm Limited.

1.2. Upon placing an order, you will receive an email and/or SMS confirming the receipt of your order (the “Order Confirmation”). Please note that the Order Confirmation is an acknowledgment of receiving your order and does not imply acceptance of your offer.

1.3. We accept your offer and conclude the contract of sale for a product when the product is shipped or dispatched to you. At that time, we will send you an email and/or SMS confirming the shipment or dispatch of the product (the “Shipment Confirmation”). However, Beauty Realm Limited reserves the right to refuse or cancel any order for any reason prior to sending the Shipment Confirmation.

1.4. In case your order is dispatched in multiple packages, you may receive separate Shipment Confirmations for each package, with each Shipment Confirmation concluding a separate contract of sale between you and Beauty Realm Limited for the specified product(s).

1.5. Your contract is with Beauty Realm Limited, and you confirm that the product(s) ordered are for personal use and not for resale or business purposes. Please note that we sell products in quantities suitable for an average household’s usual requirements. This applies to both the number of products within a single order and multiple orders for the same product, where each order consists of a quantity typical for a normal household.

1.6. You can cancel your order for a product at no cost before we send the Shipment Confirmation for that product.

1.7. All orders placed on Zora Cosmetic are subject to product availability, our acceptance of your offer, and your compliance with these Terms of Sale.

Return and Refund

2.1. Please refer to Zora Cosmetic’s Cancellation, Returns, and Refund Policy, which applies to products sold by Beauty Realm Limited.

Product Availability

3.1. We provide availability information for products on the respective product display pages. While we strive to be accurate, availability beyond what is stated on the product display page cannot be guaranteed. Dispatch estimates are not indicative, and we do not guarantee specific dispatch times. If any product you ordered is unavailable or out of stock, we will inform you by email and/or SMS during order processing.

Product Pricing

4.1. All prices on Zora Cosmetic are listed in Indian Rupees and are inclusive of applicable taxes.

4.2. The prices of products in your shopping cart reflect the most recent price displayed on the product information webpage. Please note that this price may differ from the price shown when you initially added the product to your cart. Placing a product in your shopping cart does not reserve the price displayed at that time. It is also possible for a product’s price to decrease between adding it to your cart and placing the order.


5.1. You acknowledge that certain products may require licenses or permissions under applicable laws for their use, purchase, or possession. It is your sole responsibility to obtain such licenses or permissions and comply with their terms.


6.1. You are responsible for paying all fees, costs, and charges associated with your purchase from Beauty Realm Limited, including any applicable taxes.

Limitation of Liability

7.1. In no event shall Beauty Realm Limited’s aggregate liability, if proven and ordered by a court of competent jurisdiction based on a claim by you or someone acting on your behalf, exceed the refund of the amount charged for the purchases made under the order giving rise to such liability. We are not responsible for any indirect or

 consequential loss, including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure, that is not reasonably foreseeable by both parties at the time of forming the contract for sale.


Access Outside India

Beauty Realm Limited does not represent that the content on Zora Cosmetic is suitable for use or access outside the Republic of India. Users accessing Zora Cosmetic from outside India do so at their own risk and are responsible for compliance with the laws of their jurisdiction. These Terms shall not be used in connection with any promotional activities or solicitation in jurisdictions where such activities are unauthorized or to individuals to whom it is unlawful to promote or solicit.

Term and Termination

These Terms are effective from the date of publication on Zora Cosmetic.
Beauty Realm Limited reserves the right to terminate the Services if you breach any terms in these Terms and Conditions, misrepresent information, engage in unlawful activity, or if we are unable to verify or authenticate any information provided by you.
You may terminate these Terms at any time by discontinuing your use of Zora Cosmetic. However, such termination does not cancel your obligation to pay for products purchased on Zora Cosmetic or any other accrued or unfulfilled obligations predating the termination.

Force Majeure

Beauty Realm Limited shall not be held responsible for any delay or failure to fulfill its obligations if such delay or failure arises from causes beyond its reasonable control.


No provision in these Terms shall be deemed waived, and no breach excused unless such waiver or consent is in writing and signed by Beauty Realm Limited. Any consent or waiver by Beauty Realm Limited regarding your breach, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.


If any provision of these Terms is held unenforceable under applicable law by a court of competent jurisdiction, such provision shall be excluded from these Terms, and the remaining provisions shall be interpreted as if such excluded provision were omitted. These Terms shall be interpreted to give effect to the meaning and intention of the excluded provision to the greatest extent permitted by applicable law.

Governing Law and Dispute Resolution

These Terms, all transactions between Beauty Realm Limited and you, and the relationship between Beauty Realm Limited and you are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Mumbai.


These Terms and Conditions supersede any previous oral or written terms and conditions communicated to you by Beauty Realm Limited for the use of Zora Cosmetic. The rights and liabilities concerning any services provided by Beauty Realm Limited shall be limited to the scope of these Terms.
These Terms may be amended and modified from time to time without prior notice. We encourage you to regularly review the Terms and Conditions available on the website. Your relationship with Zora Cosmetic will be governed by the most current version of these Terms published on Zora Cosmetic.

Third-Party Terms and Conditions

In addition to these Terms, you are responsible for complying with the terms and conditions of any third parties, such as bank offers, brand promotional offers, whose links may be contained/embedded in the services. Beauty Realm Limited shall not be liable for any transactions between you and such third parties.

Customer Support

For customer support related to products available on Zora Cosmetic or services provided in connection with Zora Cosmetic, you can reach us at [email protected] or call at 9174247561 (available every day between 10 AM and 6 PM).

Grievance and Redressal

If your query remains unresolved for seven (7) days or more after contacting Customer Care, you may submit a grievance related to Zora

 Cosmetic, including any discrepancies, violations of these Terms, or grievances regarding access or usage, to the Grievance Officer:

Name: Rahul Saxsena

Designation: Grievance Officer

Email: [email protected]

Nodal Officer

Name: Rahul Saxsena

Designation: Nodal Officer

Email: [email protected]

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